Microsoft Dynamics CRM 2011 is coming soon and promises to deliver The Power of Productivity to customers and partners through familiar, intelligent and connected experiences.
This latest version of Microsoft CRM will give customers familiar, intelligent, and connected experiences for people inside and outside an organization.
Some of the highlights:
Look and feel of Microsoft Office
The first things users will notice when they launch Microsoft Dynamics CRM 2011 is a contextual ribbon similar to Outlook 2010. This allows for easy navigation, and gives users the ability to perform tasks that previously were only accessible within a record.
Create Marketing Lists from multiple sources
With previous versions of Microsoft CRM, creating a marketing list required manually selecting entities to add to a marketing list. This could be time consuming, and restrictive if you wanted to create a list of multiple types of contacts – for instance, clients, prospects, and contacts. Dynamics CRM 2011 gives you advanced find capabilities to automatically create marketing lists based on multiple types of criteria.
Enhanced Business Intelligence Functionality
The new version of CRM gives users real-time dashboards that are easy to use. Users can quickly configure multiple dashboards to monitor sales, customer service cases, or just about any other function tracked in CRM. The dashboards can be set up for shared use, and can include charts with drill-down intelligence.
Advanced User Personalization
Microsoft Dynamics CRM 2011 allows users to configure their workplace to meet their information needs and job function. This allows users to have the information they need when they open CRM.
More about Microsoft Dynamics CRM
Marketing: Generate Demand
Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.
Sales: Close Deals Fast
Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.
Customer Service: Deliver Resposive Service
Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.
To learn more about the full suite of Microsoft Dynamics CRM marketing, sales, and customer service capabilities, please contact us at now...
