Microsoft Dynamics CRM is a complete customer relationship mangement solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from the first contact through purchase and post-sales.
Works the Way You Do
Works the Way Your Business Does
Works the Way Technology Should
Built on the Microsoft .NET Framework and designed for low total cost of ownership. Microsoft CRM offers a flexible, n-tier architecture that can be easily integrated with other applications and Web services, as well as a rich environment for customizations that carry forward with upgrades.
Microsoft CRM is designed to meet budget and support needs for your business. Delivery and implementation through AVision, Microsoft partner, include hands-on assistance with setup and maintenance processes, along with comprehensive training and support resources.
Accessible from Microsoft® Outlook® and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.
Key Benefits:
Increase your sales pipeline with qualified sales leads and opportunities.
Maximize your sales strategy through centralized, coordinated sales processes
Help your sales force arrive prepared by accessing sales opportunities and service histories for each customer.
Unify customer e-mail and responses by automatically capturing discussion threads as part of each customer's history record.
Microsoft CRM Marketing enables sales and marketing professionals to deliver targeted cummunications to prospective and existing customers, shorten the sales cycle, and improve close rates,
Key Benefits:
Create a single view of customers, stored in a single location accessible across sales, marketing and service organizatons.
Focus your marketing efforts using intelligent list and segmentation tools to reach prospective customers effectively.
Execute smarter marketing campaigns with powerful analytic toos in SQL Server, including data mining and business intelligence capabilities.
Understand your customers with reporting and analysis tools built on SQL Server Reporting Services.
Microsoft CRM Service helps your service representatives track customer requests, manage support issues from initial contact through sucessful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
Key Benefits:
Respond faster to service issues by delivering the right answers to customers in real-time by taking advantage of knowledge base.
Resolve customer issues to desired service levels, automatic escalcation and routing help to ensure that service requests sent to appropriate people.
Schedule and dispatch service resources to find professionals who can deliver the right services
